What are my shipping/delivery options?
- Standard/Free Delivery - Purchases made through our regular Friendly Stranger Checkout will arrive by Canada Post. Regular delivery has been affected by Covid-19. Deliveries may take up to 10 business days. (Free delivery available across Canada on orders $25 or more).
You will receive a Tracking number for your shipment via email, and may follow the shipment on the Canada Post website. You will need proper identification for age verification, and will need to sign for your package upon arrival.
Products are shipped from our head office in Toronto, Ontario.
Standard/Free Delivery - Canada Post is not delivering directly to residential properties during this time. Parcels are being dropped at the nearest post office for pick up. ID verification is handled by Canada Post employees at the time of pickup.
*Please note any order over $200 requires photo ID from the customer. Once verified we will accept payment and process your order.
Loss or Breakage
All shipments are insured against loss.
Should a package get lost in transit, we will replace the shipment.
We go to great lengths to ensure all of our deliveries arrive safe and sound.
Friendly Stranger follows or exceeds Canada Post packing specifications.
We use only quality boxes and packing materials. All items are carefully inspected prior to packaging for shipping.
Breakage or damage seldom happens. Should your product arrive in damaged condition, please keep all boxes and packing materials.
In the rare occurrence that your product arrives broken/damaged or is lost please contact us immediately at firstname.lastname@example.org for instructions on what to do next. We will work with you and Canada Post to quickly remedy any issues.
Refused or Returned Shipments
Packages returned to Friendly Stranger incur return shipping fees from Canada Post. When orders are undeliverable due to an incomplete customer address or a failed Proof of Age request, we will issue a refund for your order total less the cost of shipping both ways.
It is your responsibility to provide accurate and complete shipping information when placing your order. If a shipping error occurs on behalf of our shipping department, we will gladly correct the error and reship the package at our expense. Please ensure your shipping information is accurate before placing your order.