Friendly Stranger webshop orders can be returned if the product is unused and in its original condition*. Send an email to firstname.lastname@example.org with the subject “Return” and we will begin the process. If you qualify for a return, we will send you an empty box with a return shipping label and instructions on how to package and send. Customers are required to pay any return shipping fees on general returns. Once we have received the returned item, you will receive a refund on the card used for purchase. In the event of an exchange, we will send out the new order at this time.
*We go to great lengths to ensure all of our deliveries arrive safe and sound. In the rare occurrence that your product arrives broken/damaged please contact us immediately.
*Accessories can be returned/exchanged if they are unused in their original condition.
At any time before your order has been fulfilled and shipped you are able to adjust your order. We encourage everyone to create a profile at checkout and provide their email. This will allow you to sign in and edit your order as well as check on your status. This is a great time to check and see if all your information is correct such as your name and address. Once an order has been fulfilled and shipped we are not able to make adjustments and you will have to follow our steps for making a return.
Loss or Breakage
All shipments are insured against loss.
Should a package get lost in transit, we will replace the shipment.
We go to great lengths to ensure all of our deliveries arrive safe and sound.
Friendly Stranger follows or exceeds Canada Post packing specifications.
We use only quality boxes and packing materials. All items are carefully inspected prior to packaging for shipping.
Breakage or damage seldom happens. Should your product arrive in damaged condition, please keep all boxes and packing materials.
In the rare occurrence that your product arrives broken/damaged or is lost please contact us immediately at email@example.com for instructions on what to do next. We will work with you and Canada Post to quickly remedy any issues.
Refused or Returned Shipments
Packages returned to Friendly Stranger incur return shipping fees from Canada Post. When orders are undeliverable due to an incomplete customer address or a failed Proof of Age request, we will issue a refund for your order total less the cost of shipping both ways.
It is your responsibility to provide accurate and complete shipping information when placing your order. If a shipping error occurs on behalf of our shipping department, we will gladly correct the error and reship the package at our expense. Please ensure your shipping information is accurate before placing your order.