Shipping Information

 $12 Shipping to anywhere in Canada! *  

Plain Box - No Markings
The boxes above are examples of packages sent by our webshop.

We utilize discreet packaging for your privacy.
Your products will arrive carefully and discreetly packaged.

The only identification on the box will be a shipping label.

Note: The return address reads "FS Distribution" and not Friendly Stranger.
This further ensures your complete privacy.
 
Shipping Details
We ship with Canada Post Expedited Parcel service.
You will receive a Tracking number for your shipment via email, 
and may follow the shipment on the Canada Post website.
You will need proper identification for age verification, and will
need to sign for your package upon arrival.

Products are shipped from our head office in Toronto, Ontario.
 
Loss or Breakage
All shipments are insured against loss.
Should a package get lost in transit, we will replace the shipment. 
Breakage Policy: Friendly Stranger follows or exceeds Canada Post packing specifications.  
We use only quality boxes and packing materials. All items are carefully inspected prior to packaging for shipping.
Breakage or damage seldom happens. Should your product arrive in damaged condition, please keep all boxes and packing materials.
Contact us immediately for instructions on what to do next using the form on the contact page. We will work with you and Canada post to quickly remedy any issues.
 
Refused or Returned Shipments
Packages returned to Friendly Stranger incur return shipping fees from Canada Post.  When orders are undeliverable due to an incomplete customer address or a failed Proof of Age request, we will issue a refund for your order total LESS THE COST OF SHIPPING BOTH WAYS.  It is your responsibility to provide accurate and complete shipping information when placing your order. If a shipping error occurs on behalf of our shipping department, we will gladly correct the error and reship the package at our expense. Please ensure your shipping information is accurate before placing your order. 
 
* Additional Shipping Fees
The $12 shipping charge is our standard, flat-rate charge for all orders, and covers the cost of postage up to $20 regardless of the value of your order.
  If your package will cost more than $20 to ship, you will be charged the difference between $20 and the actual cost to ship your package.  Some locations in Canada are very expensive to ship to due to georgraphic location or air only access.   This would mean that an order that costs us $19.50 to ship will still only cost you $12, but a package that costs us $38 to ship will cost you the $12 base fee plus an additional $18 (which is the difference between the actual amount $38 and the covered amount $20). Please be advised that any additional shipping fees will be added to your invoice after actual shipping rates are calculated and before your payment is processed.
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