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What our customers are telling us...
"Ordering was easy... my item came quickly and in perfect condition."
"Exceeded expectations."
"...very impressed with your prices and service."
"Awesome service."
"You are good. You are really good. My online experience with Friendly Stranger was great. "
"... very happy with the high quality items that I ordered from you. "
"...the order was quickly shipped out and it arrived in record time."
"The email money transfer proved to be an incredibly useful feature..."
"I had a few questions ... and fired off an email... to my surprise, I had a friendly response within a few hours!"
"... glad to know that I can get excellent customer service and a great price and STILL be able to support a Canadian company..."
"I received my order quickly and exactly as advertised."
"...I liked how the label on the box said "FS Distribution" so the conceriage guy didn't get wise to what was actually delivered!"
"Good experience from beginning to end and price was excellent too."
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Friendly Stranger works hard to ensure that all information contained in this site is accurate and current.
Pricing
We routinely update our product descriptions and verify our pricing.
All prices shown are in Canadian Dollars and do not include shipping and taxes, which will be added when checking out.
Service Area
We are a Canadian company serving Canadians, and as such only sell and ship our products within Canada.
Age Verification
Please be advised that we do not sell to minors, and all packages are shipped using Canada Post's age verification service. Customers who are not of legal age that order products from our site, will not be able to accept delivery.
Shipments that are returned to us due to an invalid age verification or a delivery refusal, with be credited for the full value of the purchase, less all associated shipping and handling costs.
Payment Acceptance
We accept Visa, Mastercard, American Express, and Interac Email Money transfers.
We are not able to accept payment by Paypal at this time.
We use High-Grade AES-256 Bit SSL Encryption to protect your payment information when you submit an order through our secure server.
We do not store your credit card information.
IMPORTANT! The webshop account name and billing address must match the credit card name and billing address. If the name and address do not match, the order will be cancelled. You may only place and pay for orders using your own credit card. It is illegal to use another person's credit card. (That includes your spouse or other family members.)
FIRST ORDERS require that all three addresses match. This means the SHIP TO Name and Address must match the ACCOUNT name and address as well as the BILL TO Name and Address. After a successful first order, you will then be allowed to use a different Ship To address to send gifts to friends, or products to other family memebers.
We actively follow fraud prevention programs and report all instances of credit card abuse or misrepresentation.
We display as FRIENDLY STRANGER on your credit card or bank statement.
Product Representation
Product sizes. We make every effort to include dimensional information about our products. However as a guide, the Friendly Stranger Logo that most products are shot against, is 7 inches wide by 6 inches tall. You can use this as a rough guage to determine the size of products we have not yet fully described.
We make every effort to provide exactly what you order. We always try to match your colour choice and will only substitute the same product in a different colour if your first choice was not available. We may substitute a similar product of equal or greater value for the item you have ordered, if we run out of stock on the item you requested.
If you have any questions concerning our policies, please contact us using the contact form - before you place your order.
Thank you for taking the time to read the fine print. We trust you will accept these terms and continue to enjoy our services.
The Friendly Stranger Team |
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